Our Culture

Exceeding Expectations

The Culture of Kout Food Group is based on Exceeding Expectations to firstly our internal Customers, our team members, operations, and our Business Support Center Team, then to our External Customers; customers at our restaurants, callers to our Contact Center, and suppliers, followed by our Community and finally our Stakeholders. Every year, our Road Map aligns Kout Food Group and Departmental goals and KPIs around Exceeding Expectations.

As such, the culture of Kout Food Group is firmly rooted in a Rewards and Recognition culture, appreciating and motivating our people. The teams throughout the Kout Food Group support each other and function through a healthy interdependence; recognizing the importance of each member present.

Our Workplace

We strive to understand the satisfaction level of our team members. We request ongoing feedback on how our employees feel about their work environment, training, line managers, and development and determine a score for their overall satisfaction. This feedback is used to make the necessary changes and enhancements to better our service to our team members, ensuring a better experience for them and for our customers.

To Exceed Expectations for our Internal Customers we created a People Development & Training department in 2011 committed to building capacities in our teams.

In parallel we launched the People Development Review – a system that allows every member at KFG to be assessed fairly with clear succession planning for the future. As part of our Reward & Recognition Culture we organize meaningful Rallies to recognize talent and outstanding achievement to the business every Quarter.
We offer various health / wellness initiatives and education to support the well-being of our team members.

Activities such as blood pressure and diabetes screening, sponsorship of "The Biggest Loser" contest. We also run year round sports activities such as football, volleyball, basketball, cricket, and bowling. In addition to R&R activities, we sponsor events outside the workplace, tapping into individual passion and talent, such as "KFG's Got Talent" event.